4/Feb/2022 - Alan @ Sticky Team

If you use facebook to sign-in to Sticky and have had problems yesterday or today, we are really sorry. The purpose of this post is to explain why this is happening, and hopefully draw enough attention to the issue so it is resolved quickly, as well as to warn fellow developers and facebook advertisers.

On 20/jan/2022 we received an odd email from facebook, one of the main channels on which we promote Sticky:

In working to create a great Platform experience for everyone, we ask developers to ensure the apps they build comply with our Platform Terms and Developer Policies. Your app Sticky ( ...) doesn't comply with the following:

(...)

During testing, we found that your privacy policy doesn’t explain how users can request data deletion. Update your privacy policy to include this information before you submit an appeal.

(...)

Please make the requested changes by 2022-02-03 16:00:00 PST at 12:00 PST.

Let us know when you've updated your app by replying directly to this email.

(...)

If we do not hear back from you, your app will be subject to enforcement. If you have outstanding questions, respond here and we'll do our best to help.

Thanks,

Facebook Developer Operations Team

The odd thing was that our privacy policy did let people know how to make such requests, so, in line with instructions, we replied to the email and told them there had been a mistake.